This version of the Support & FAQ page is specifically optimized to meet Stripe’s Merchant Requirements.

When applying for a Stripe account, they look for transparency in billing, clear contact details, and explicit policies on fulfillment and refunds. The content below covers all these bases while maintaining a professional, industry-standard tone for a UK-based business.

Support & FAQ

Quick answers to common questions about access, billing, payments, and technical support.

Last updated: 10 May 2026

1. Billing & Stripe Payments

Which payment methods do you accept?

We process all payments through Stripe, a globally recognized and secure payment gateway. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay and Google Pay.

Is my payment information secure?

Absolutely. CareerCraft Labs Ltd does not store your credit card details. All transactions are encrypted and handled directly by Stripe in compliance with PCI-DSS security standards.

Will I receive an invoice for my purchase?

Yes. Immediately after a successful transaction, a formal PDF invoice will be sent to the email address you provided at checkout. This will include our company details for your records.

How will the charge appear on my bank statement?

Transactions will typically appear as CAREERCRAFTLABS or STRIPE * CAREERCRAFT on your bank or credit card statement.

2. Access & Digital Delivery

How do I access my products after purchase?

Since we provide digital career resources, delivery is instantaneous. Once the Stripe payment is verified, you will be redirected to a download page. A backup link will also be emailed to you immediately.

What if I cannot open the files?

Our resume packs and bundles are provided in standard .docx (Microsoft Word) and .pdf formats. If you encounter any technical issues or corrupt files, please contact us at info@careercraftlabs.co.uk with your Order ID, and we will provide a new link within 24 hours.

3. Refunds & Cancellations

What is your refund policy?

In accordance with UK consumer law for digital content, once the download has started, the service is deemed “consumed.” However, we value your satisfaction. If you are unhappy with your purchase or if the product does not match the description, please contact our support team within 14 days to discuss a resolution or credit.

Can I cancel a subscription?

If you have signed up for a recurring career bundle or membership, you can cancel at any time via your account dashboard. Your access will remain active until the end of the current billing cycle.

4. Technical Support

I’m having trouble with my resume layout. Can you help?

Yes! While our templates are designed for easy editing, we provide technical guidance if the formatting breaks. Reach out to our support email with a screenshot of the issue.

Are your templates ATS-compatible?

Yes, all CareerCraft Labs products are built following industry-standard Applicant Tracking System (ATS) guidelines to ensure your resume is readable by automated hiring software.

5. Contact Our Support Team

If you have a question that isn’t answered here, our UK-based support team is ready to assist you.

  • Email: info@careercraftlabs.co.uk (Monitored 24/7)

  • Phone: +44-7700-123456 (9 AM – 5 PM GMT)

  • Business Address: CareerCraft Labs Ltd